Our Commitment to You

At Heard Again, we believe your family’s stories, memories, photos, and voices deserve to be protected with care.

We are stewards of your family legacy, not owners of your data.

Our goal is to give families a safe, private place to preserve the people, voices, and stories they never want to lose.

Your family’s memories belong to your family.

1. Information We Collect

We collect information you provide directly to Heard Again when you use the service.

Account Information

This may include: Name, Email address, Password or authentication credentials, Account settings, and Billing information, if you choose a paid plan.

Payment information may be processed by a third-party payment provider. Heard Again does not store your full payment card details.

Family Stories and Media

You may choose to upload or create: Written stories, Audio recordings, Voice messages, Images, Documents, Letters, Family history details, and Contributor notes and memories.

This content is stored in your private family space and is only available to users you invite or authorize.

Voice Profiles

If you choose to use voice features, Heard Again may process audio samples to create a voice profile.

Voice profiles are optional.

We only create a voice profile when the feature is intentionally enabled and the required consent is provided. Voice profiles are used only to provide the voice-related features requested within your family space.

• We do not sell voice profiles.
• We do not use voice profiles for advertising.
• We do not use voice profiles to train public AI models.
• We do not use one family’s voice profile to benefit another family’s account.

2. How We Use Your Information

We use your information only to provide, protect, and improve Heard Again for your account.

• Creating and managing your account
• Storing your family stories, recordings, photos, and documents
• Allowing invited contributors to add memories
• Providing transcription, organization, search, and storytelling features
• Providing optional voice-related features
• Securing your account and preventing unauthorized access
• Processing payments, if you choose a paid plan
• Communicating with you about your account, security, service updates, or support requests
• Maintaining and improving the reliability, safety, and performance of the platform

When we improve transcription, organization, or voice features, we do so only to provide the service to your family space. We do not use your private family content to train models for other users or for unrelated commercial purposes.

3. Voice Consent and Responsible Use

Heard Again is designed for respectful family preservation.

You should only upload recordings, create voice profiles, or generate voice-based memories when you have the appropriate rights or permission to do so.

For living people, you should not create or use a voice profile without their permission.

For deceased loved ones, families should use voice features respectfully and only when they have the appropriate family rights or permission to preserve and use those recordings.

You can delete voice profiles at any time from your account settings.

4. Data Ownership and Self-Hosting

You own your data. Heard Again is designed to support both hosted and self-hosted use.

Hosted Service

If you use our hosted service, we store your family content securely and provide tools to manage, export, and delete your data. You can export your family history, stories, and media at any time.

Self-Hosted Use

If you choose to self-host Heard Again, your data remains on the systems you control.

Self-hosting gives technically inclined families the ability to preserve their family legacy on their own hardware and manage storage, access, backups, and security themselves.

5. Sharing and Invited Contributors

Your family space is private by default. You decide who can access it.

When you invite family members, friends, or contributors, they may be able to view or add stories, recordings, images, documents, or other memories depending on the permissions you give them.

You are responsible for choosing who you invite and what access they receive.

We do not make your family space public without your action.

6. Third-Party Service Providers

We may use trusted service providers to operate Heard Again. These may include providers for: Cloud hosting, File storage, Database hosting, Payment processing, Email delivery, Transcription, Voice processing, Security monitoring, Error logging, and Customer support.

These providers may process limited information only as needed to provide services to Heard Again.

They are not allowed to sell your family content or use it for their own advertising purposes.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. This includes encryption of data in transit and at rest, access controls, authentication protections, and monitoring designed to prevent unauthorized access.

Access to your family space is restricted to you and the people you explicitly invite.

No system can be guaranteed to be 100% secure, but we design Heard Again with privacy and family trust as core requirements.

8. Data Retention and Deletion

You can access, correct, export, or delete your data. You may delete: Individual stories, recordings, images, documents, voice profiles, family spaces, or your entire account.

When you delete content, we remove it from active systems. Backup copies may remain for a limited period as part of routine security and system backup processes.

If you delete your account, we will delete or de-identify your account information and family content unless we are required to keep limited information for legal, security, or billing reasons.

9. Children and Family Content

Heard Again is intended for use by adults and families under adult supervision. Children should not create accounts without a parent or guardian.

Parents or guardians are responsible for deciding whether to upload stories, images, recordings, or other information about children.

10. Your Rights and Choices

Depending on where you live, you may have privacy rights related to your personal information, including the right to access, correct, export, or delete your data.

You can manage many of these choices in your Privacy Settings page or by contacting us directly for help with privacy requests.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the service, by email, or by another reasonable method. The updated policy will include a new “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your family data is handled, contact us at:
privacy@heardagain.com